Frequently Asked Questions

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If your question still hasn't been answered, feel free to call us, toll-free, at

1-877-JMN-HAUL or send an email to

In the unlikely event that your vehicle is damaged in transit, please contact our claims department immediately. Any information you have regarding the claim should be sent directly to A claims representative will contact you within 24 business hours.

Placing your vehicle shipment order as far in advance as possible will help ensure your vehicle is picked up and delivered within your requested time frame. Quotes are valid for 14 days.

Yes. Either you or an authorized agent (minimum 18 years of age) must be present to sign for the condition of your vehicle at both pickup and delivery.

JMN Logistics, LLC accepts all major credit cards or any type of certified funds prior to vehicle shipment.

No. Not only are items not insured during transport, but the DOT regulates what can be transported. The DOT can fine a transporter $10,000 if found to be carrying household goods. Moving companies are the only companies licensed to transport household goods. No firearms, hazardous materials or illegal contraband are allowed at any time.

Yes. The US Department of Transportation requires all auto transporters to maintain a valid insurance policy. JMN Logistics, LLC takes the additional step of requiring all carriers in their network to list them as an additional insured. This means that, in the unlikely event of an accident, if that agent is unable to cover the claim, JMN Logistics, LLC is able to file the claim through their insurance company directly.

Transit times vary depending on several factors including where your vehicle is being picked up from and taken to, weather conditions, road conditions, and each customers' schedule. Most importantly, the Department of Transportation regulates the number of hours/miles a truck can run each day.

If you do not find the answer to your question listed within our FAQ's, please contact us directly.